✔ Within Pakistan
We partner with reliable couriers and Pakistan Post to deliver your order within 2–4 business days, depending on your location and the courier selected.

🌍 International Shipping
For deliveries outside Pakistan:
Express services (e.g., DHL Express, FedEx International Priority): typically 1–4 business days
Economy options (e.g., USPS Priority, DHL eCommerce, FedEx Economy): usually 4–10 business days.

📦 Customs & Extra Delays
International parcels may take an extra 1–3 days due to customs clearance or local holidays.

Pakistan’s import duties (fashion category ~20%) and handling by customs can also cause slight delays

Domestic delivery within Pakistan typically takes 2–5 business days using reliable couriers depending on your location and the service you choose.

For international orders, transit times vary based on shipping service:

DHL Express: 2–3 business days to most countries from Pakistan DHL eCommerce or economy international: 4–10 business days, occasionally extending to 14–20 days depending on the destination

Each Bagvella handbag is carefully designed to balance style, function, and comfort. While sizes may vary slightly between styles (tote, crossbody, clutch), here are the typical dimensions you can expect:

Totes:
Height: 30–35 cm
Width: 38–45 cm
Depth: 12–18 cm
Handle Drop: 25–30 cm (fits comfortably over the shoulder)

Crossbody Bags:
Height: 18–25 cm
Width: 22–30 cm
Depth: 6–12 cm
Adjustable Strap: 100–130 cm

Clutches:
Height: 12–18 cm
Width: 22–28 cm
Depth: 3–6 cm
We also provide detailed sizing for every product (in cm and inches) on its product page so you can easily check if it fits your needs—whether it’s for daily essentials use.

If you’re having trouble placing your order, don’t worry — we’re here to help!
Here are a few quick things to check:
Clear Your Browser Cache or Try Another Browser
Sometimes, your browser may hold outdated data. Try refreshing the page or using a different browser (like Chrome or Safari).
Check Your Payment Method
Make sure your card, bank, or digital wallet is active and has sufficient balance.
If using international cards, ensure they’re enabled for online purchases.
Verify Shipping Details
Double-check your delivery address and contact number for accuracy.
Disable VPN (if any)
Some payments or pages may fail to load if you’re using a VPN.
Still Stuck? Contact Us Directly
Email us at bagvellaofficial@gmail.com or message us on WhatsApp (03254883866) Instagram/Facebook.
Our support team will guide you through your purchase or manually process your order.

At Bagvella, we want you to love every piece you order. If your bag isn’t quite right, here’s how you can return or replace it with ease:
Eligibility Window
You can request a return or replacement within 7 days of receiving your order.

Condition of Items

Items must be unused, with tags attached, and in their original packaging.
For hygiene and quality reasons, we cannot accept returns of used or damaged products.
How to Request a Return/Replacement
Email us at bagvellaofficial@gmail.com or message us on WhatsApp (03254883866) Instagram/Facebook.
Include your order number, reason for return/replacement, and desired item (if exchanging).
Shipping & Processing
If approved, we’ll share the return shipping instructions.
For replacements, once we receive and inspect the original item, we’ll ship your new bag within 2–3 business days.
Return shipping fees (if any) will be communicated upfront.
Our Goal
To ensure your Bagvella experience is smooth, premium, and worry-free.

We understand that plans change! If you need to cancel your order, here’s how it works:

Cancel Before Your Order Ships

Contact us at bagvellaofficial@gmail.com or message us on WhatsApp (03254883866) Instagram/Facebook within 12 hours of placing your order.
If your order hasn’t shipped yet, we can cancel it immediately and issue a full refund.
If Your Order Has Already Shipped
Once your order is on its way, we’re unable to cancel it.
You can still request a return or exchange once the item arrives (following our Return Policy).
Refunds
For eligible cancellations, refunds are processed within 3–5 business days to your original payment method.